Facebook (AKA the man) is holding me down!

Turns out Facebook won’t let me use my root at sudosu dot net address, because they believe real people don’t use addresses with “root” in them. Well, phooie to them!

Here’s my bug report: (with e-mail addresses slightly mangled for publication)

WHAT I DID:
1) On Edit Profile -> Contact page, selected “Add / Remove E-mails.
2) Hit “Change” under “Contact E-mail.”
3) Select the “New Address” box and enter “root at sudosu dot net”
4) Click the “Change Contact E-Mail” Button.
5) Enter my password and click “Confirm.”

WHAT I EXPECTED TO HAPPEN:
1) I expected Facebook to e-mail a confirmation message to
root at sudosu dot net.

WHAT ACTUALLY HAPPENED:
1) Facebook responded with “Please enter a valid email address.”

WHY THIS IS A PROBLEM:
1) root at sudosu dot net IS a valid e-mail address, and is my primary
personal address. People searching for me will use that address, and
will not be able to find me.

And their response:

Hi John,

Unfortunately we do not support email addresses with generic
prefixes like the email you have listed (i.e. info@, webmaster@, root@
etc.). You will need to use a personal email address that does not
contain this type of prefix. Since email addresses of this nature are
typically used for organizations and businesses, we do not allow them
to be used for personal Facebook accounts. There are no exceptions
to this rule. We sincerely apologize for any inconvenience this policy
may have caused you.

Thanks for contacting Facebook,

Landon
Customer Support Representative
Facebook

So Facebook knows me by my jschofield at gMail address. I hope this doesn’t prevent people from finding me on Facebook.

Comments 2

  1. Kate wrote:

    I haven’t been able to mail articles from the NYT to people with root@ either.

    Posted 28 Sep 2007 at 9:28 pm
  2. schof wrote:

    Bastards! It’s a conspiracy. {grin}

    Posted 28 Sep 2007 at 9:55 pm

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