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Category Archives: Dakim

Worst. Cover. Letter. Ever.

This used to contain the text (with names and e-mails taken out) of a cover letter I received from someone applying for a job. The letter was a masterpiece, insulting (either by assertion or implication) almost everyone at the company.
Despite the over-the-top nature of the letter, posting it here and picking on it started to [...]

Posted 10 March 2008 † schof § Broken § Rants ‡ Comments (0)

An Epiphany, and My Technical Goals

First, the epiphany — despite all the fires, and multiple top priorities, and projects, and all the other fireballs of stress that scream over my desk — there is nothing I can do for Dakim that’s more important than hiring. Over the next two years, I’m probably going to add significant headcount to my department [...]

Posted 05 March 2008 † schof § Linux ‡ Comments (0)

Whew — A Five-Hour, Four-Way Support Call Gets Closed

One of Dakim’s [m]Power devices (located at a client site) wasn’t communicating with our servers correctly, and it took five hours and a bunch of people to correctly diagnose the problem.
On the call we had a member of the client’s IT staff (at the corporate office), a member of Dakim’s support staff (on-site at the [...]

Posted 26 September 2007 † schof § Computers § Technical Support ‡ Comments (0)